Header - MCM Information Services

Providing clarity around complex business processes.

Working with us, you will end up with clear, concise and accurate documentation ensuring your business systems are robust and accurate - we can also help you to keep on top of your compliance needs.

Providing clarity around complex business processes.

Providing clarity around complex business processes.

Working with us, you will end up with clear, concise and accurate documentation ensuring your business systems are robust and accurate - we can also help you to keep on top of your compliance needs.

Header - MCM Information Services

Working with us, you will end up with clear, concise and accurate documentation ensuring your business systems are robust and accurate - we can also help you to keep on top of your compliance needs.

Not your typical business analysis or technical writing provider.

Our 39 years of experience covering software development, testing, change management, business analysis, technical training and team management for government, corporate and local business allows us to approach your project from outside the traditional Business Analyst or Technical Writer scope.

We can provide you with options you may not have otherwise considered due to our out of the box approach.

Not your typical business analysis or technical writing provider.

Our 39 years of experience covering software development, testing, change management, business analysis, technical training and team management for government, corporate and local business allows us to approach your project from outside the traditional Business Analyst or Technical Writer scope.

We can provide you with options you may not have otherwise considered due to our out of the box approach.

Not your typical business analysis or technical writing provider.

Our 39 years of experience covering software development, testing, change management, business analysis, technical training and team management for government, corporate and local business allows us to approach your project from outside the traditional Business Analyst or Technical Writer scope.

We can provide you with options you may not have otherwise considered due to our out of the box approach.

MCM Info Services - Chris McManus

Proud to have worked with.

MCM Info Services is trusted by these organisations.

How we help.

All of our clients come to us with unique business challenges.

We have clients come to us for looking for help to:

  • Improve business or staff productivity
  • Document business processes - making sure that staff know what they should be doing and why
  • Introduce new software, or make improvements to existing applications
  • Create training material for existing or new applications 
  • Comply with legal adherence or auditing requirements

Where an organisation needs to look at improving their IT or business systems we start by providing a full business analysis audit by:

  1. Reviewing their current systems and processes
  2. Documenting any proposed or required systems and processes
  3. Highlighting any gaps that need to be addressed and providing a clear roadmap to the client

Our goal is to improve the effectiveness of the documentation process, saving our clients both time and resources.

Where an organisation needs to train or re-train their staff – MCM Information Services can provide tailor-made nationwide training sessions, from 1-on-1 to groups of up to 15.

Our services.

01

Business Analysis & Business Requirements

Creating clear, concise, business definitions or requirements that assist with

  • New application systems (IT)
  • Identifying business problems
  • Updating or modifying business applications or systems
  • Gap analysis
  • Current and future state analysis 

02

Creating New Business Documentation

New business documentation covering

  • User guides
  • Training collateral for both students and trainers
  • Cheatsheets
  • Help guides
  • Standard Operating Procedures (SOPs)
  • System administration guides
  • Interactive PDF’s

03

Reviewing & Updating Business Documentation

Updating and revising system and operational documentation.

  • Identifying gaps in existing material and making updates
  • Modularising existing material by section for efficiency and ease of reading
  • Improving general business documentation for effectiveness and efficiencies
  • Standardised processes

How we work.

We are a remote working organisation, with the flexibility of working in person at your organisation from time to time.

  1. Once contacted we will schedule an initial consultation call. From there we will also arrange a face-to-face meeting.
  2. At our face-to-face meeting, we will discuss your project requirements.
  3. We will conduct a needs analysis to gauge the scope of your project and meet with you to go over expectations (both ours and yours), timelines and expected delivery date for your project.
  4. From there we go away and work on your project remotely from either Kapiti or Hawkes Bay - keeping in touch regularly with email, phone calls and scheduled video calls.
  5. When needed we will be present on your premises from time to time.
  6. At your request, and where milestones are reached, we will come to you for WIP meetings.
  7. Need to add something about delivery On completion of an assignment we make sure that everything has been handed over and implemented to your satisfaction, and should you request it, schedule a follow-up visit in two to four weeks to see how everything is progressing.

On completion, we will schedule a hand over meeting with you where we can hand over all completed work and celebrate a completed project.

Testimonials.

Contact us.

Looking to add clarity to your complex business process? Let's chat.

Contact Chris to schedule a 15-30-minute initial consultation call to gather some initial requirements for your project or business problem.

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Kapiti Island - MCM Information Services